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Publication Date: 06 Nov 2008
Miller methodically guides readers through more advanced topics to pique and retain interest and make essential principles and practices accessible to all
Kaplan builds on the insights
the table decorations and the serving ceremonies
Mastering Civility : A Manifesto for the Workplace Condition:Well Read Publication Date: 06 Nov 2008"Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility"